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Worldwide organization to support your Products and networking solutions
Comprehensive offerings for customers, resellers, partners, systems integrators
Services tailored to match your unique Integration and support capabilities
Customer Service Evolution
A service organization is only as good as its customers say it is. For over two decades, NET has provided 24x7x365 service worldwide – Always available to the customers that rely on us to protect their networks. Technologies evolve, customers evolve, and networks evolve. One constant in this cycle has been customer expectations that NET deliver support services that separate us from our competitors.
We recognize that traditional maintenance and break-fix are components of support, but do not believe it is the entire picture. Instead of showing our sole value in how quickly we fix problems, we partner with you to minimize the need to do so.
PROFESSIONAL SERVICES
- Integration; multi-vendor environments, interoperability, pre-staging
- Education; specialized courses, computer based training, live lab access
- Installation; turn-up services, configuration, remote or onsite support
- Optimization; design, consulting, performance, program management
Support Matters
N.E.T has a wide variety of support offerings to suit your level of expertise, self-sufficiency, and risk exposure. Not all networks or customers have the same demands. Regardless of the situation, a network not performing as designed is a liability. By choosing N.E.T., you partner with an organization that understands this. You work with a global team that sees active support as more valuable than maintenance. “Any network, Any service, N.E.T.”
PROGRAMS AND COMPONENTS
BASIC- best suited for Customers that require contracted remote technical assistance and parts repair at a fixed cost.
- Technical Assistance from the Technical Assistance Center (TAC) for hardware and software support
- Hardware Return for Repair service
- For VX, software upgrades for operating system code and feature licenses purchased.
- For PROMINA, BBS, NX1K and NX5010, software maintenance fixes. Software Subscription for feature releases can be purchased. (Type 1)
BASIC does not include onsite support, advanced part replacement, professional services or other out of scope services.
ADVANCE- best suited for Customers that require contract remote technical assistance and advanced parts exchange at a fixed cost
- Technical Assistance from the Technical Assistance Center (TAC) for hardware and software support
- ADVANCE Parts Exchange- replacement parts ship priority no later than next business day, Monday-Friday.
- For VX and TENOR, software upgrades for operating system code and feature licenses for purchased.
- PROMINA, BBS, NX1K and NX5010, software maintenance fixes. Software Subscription for feature releases can be purchased. (Type 1)
Advance does not include onsite support, professional services or other out of scope services.
ON-SITE SUPPORT
On-Site Support is a customized offering and can be offered with either 24, 8 or 4 hour response times. Response times are determined by both customer requirement and availability in your area. Please contact either your N.E.T. Account Manager or custspt@net.com with inquiries.
Contact Us
For more information about our service programs in your region, please contact your NET sales or service representative or email custspt@net.com.
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