Headquartered in Taipei, Taiwan, Chunghwa Telecom (CHT) provides fixed network, mobile, Internet services, and enterprise telecom services. As one of the largest integrated telecommunications operators in Taiwan, CHT relies on timely communication between its employees and partners to keep operations running smoothly for its subscribers. CHT relied on a Microsoft communications solution, along with voice over IP and web conferencing services from other vendors. CHT felt its employees could be more productive with a single solution that offered an integrated, complete experience, so it decided to upgrade its current solution by deploying Microsoft Lync Server 2010. With this deployment, CHT can offer employees a single communications and collaboration client that will help employees be more productive and help the company reduce travel costs.

Situation
Founded in July 1996, Chunghwa Telecom (CHT) was created under the auspices of the Ministry of Transportation and Communication, Republic of China, Taiwan. With 24,000 employees, CHT earned revenues of NT$198 billion (U.S.$6 billion) in 2009 and provides telecommunications and information-related services nationwide. Its services include city calls, long-distance calls, international calls, GSM, data communication, Internet services, broadband networking, satellite communication, intelligent network, mobile data, and multimedia broadband.

For CHT, communication is the core of its business. Internally, employees rely on capabilities such as email and instant messaging to discuss important development projects for customers. For its messaging solution, CHT deployed Microsoft Exchange Server 2007, and for collaboration it deployed Microsoft Office Communications Server 2007, now known as Microsoft Lync Server 2010. Employees rely on the capabilities in Office Communications Server such as presence, instant messaging, audio and video conferencing, and desktop sharing to keep one another informed of ongoing projects. For video conferencing, employees used video conferencing rooms, which meant they had to be in the office, and also that they had to book a particular room.

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