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Return Material Authorization (RMA) / Dead On Arrival (DOA) Request Page

RMA Requests
Process for handling parts which have failed under normal usage

If your company currently has an active service maintenance contract, please select "Contract - RMA".
If your company does not currently have an active service maintenance contract, please select "No Contract - RMA".

Warranty repair for clients with no additional service contracts should use the "Contract - RMA" option and then select "Repair and Return" under "Type RMA Requested".

RMA web requests are processed during normal business days, which are Monday-Friday. RMA web requests received on Saturday, Sunday or holidays recognized by NET will be handled on the next business day

RMA web requests received prior to 3pm (1500 hrs) EST will be processed that day. RMA web requests received after 3pm (1500 hrs) will be processed the next business day.

Please make RMA selection from pull down menu.

Internet Explorer® 7 users please read this.

**********NOTICE**********
The link annotated in this notice contains a listing of those parts which obsolete and no longer repaired or supported by NET. Please click on this link: parts list to see which parts are no longer repaired or supported by NET. Please note that this list is updated periodically as NET obsoletes parts which can no longer be supported or repaired.

DOA Requests
Process for handling out of the box failures on new parts received from NET

If you have received a new part from NET in which it failed upon start up or insertion into an existing node or network, please complete the form by clicking on this link: DOA request.

Requests received during normal business hours Monday – Friday (0800-1700) EST will be processed on that same day. DOA requests received on Saturday, Sunday or on an NET Holiday will be processed the next business day.