What is the Electronic Support Center (ESC)? The ESC is a web-based net.com Service offering that includes: First-line Troubleshooting information Release Notes Alarms and Events Troubleshooting Guides Hints and Tips Cabling Diagrams Frequently Asked Questions (FAQs) net.com Product Manuals The net.com Customer Documentation can be viewed in either HTML or PDF format. Features of the ESC Online Case Management The ESC provides a web-based interface with net.com's Technical Assistance Center (TAC). Online Case Management enables our clients to conveniently perform several functions all via their local Web browser. Stringent internal notification processes insures quick response to your case activity. Create trouble cases Add notes to existing cases Query case status View case history Full Text Search The ESC offers you the ability to search in various ways: Search all files within the ESC Search all customer documentation Search a specific manual Commitment to ESC Evolution net.com is committed to expanding the ESC offerings, both in content and in feature development. This page will be updated as the ESC evolves. There are several more exciting features on the horizon. Our goal is to make the ESC a value add for the clients we serve.